Contact
This is a working draft, not a final policy. It describes how the platform currently behaves and has not yet been reviewed by a lawyer. It will be replaced with binding terms before launch.
Buyers
For anything about a specific order, message the seller directly — the tracking page has a button for it, and they will answer faster than we can.
Sellers
Account, payout and plan questions go through the seller console.
Everything else
Grievance and data-protection contact details are published here before launch, as required under the Consumer Protection (E-Commerce) Rules and the DPDP Act.